Our Customer Experience Team is available to meet 1:1 for technical support or strategic guidance!
If you're looking for the fastest help or are unsure if you need to book a call, please email support@snappy@kraken.com or use the chat feature located at the bottom right corner of your Snapy Kraken platform!
If you require assistance with technical issues such as Domain Name System (DNS) setup, contact importation, or Snappy CRM and social media integrations, please schedule an appointment with our Support Team:
Should you need any guidance on using Snappy Kraken to reach your goals, or if you need assistance with account or pricing management, please schedule an appointment with our Engagement Team. Please note, if you are part of a enterprise with a custom platform, please use the enterprise link on the right.
Important reminders:
- Please make sure to have your Snappy Kraken account open on a computer that will allow you to share your screen so we can walk you through anything you need!
- If you're scheduling a call to set-up your DNS, please make sure you can log in to your domain provider's service before scheduling. Learn more
- We're happy to help where we can! However, please note that our team has limited capacity to help with external applications such as social media or CRM integrations during support calls.
- Please make sure you've attended Learn It and Launch It before booking an Engagement Call.
- We get it, things come up! If you are unable to attend the meeting, we kindly ask that you reschedule. Please note that calls will be automatically canceled after 5 minutes if no one joins.